Target Customers
|
Distributed Enterprise Branch Office SMB
|
Enterprise Commercial SMB
|
Enterprise Commercial
|
Platform
|
Router
|
Server
Cisco SRE 910 SM
|
Server
|
Maximum capacity (Ports/Sessions)
|
32
|
250 ports on single server or 500 ports on active/active cluster pair
|
200 per server (multiple servers supported)
|
Maximum capacity (Mailboxes)
|
500
|
20,000 per server (multiple servers or server pairs supported)
|
15,000 per server (multiple servers supported)
|
Total networked users
|
500,000
|
100,000
|
250,000
|
Intuitive Telephone User Interface
|
Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)
|
X
|
X
|
X
|
Reverse, pause, or fast forward message
|
X
|
X
|
X
|
Control volume, speed during playback
|
|
X
|
X
|
Pause or resume during message recording
|
|
X
|
X
|
Address message to multiple recipients
|
X
|
X
|
X
|
Remove introductions to forwarded messages
|
|
X
|
X
|
Search for messages by name, caller ID, phone number, extension
|
|
X
|
X
|
Regular, urgent, and private messages
|
X
|
X
|
VM, UM-E
|
Secure messages
|
X
|
X
|
X
|
Future delivery
|
X
|
X
|
X
|
Return receipt
|
|
X
|
X
|
Live record
|
X
|
X
|
X
|
Live reply (Internal and external callers)
|
X
|
X
|
X
|
Address message by extension or by name
|
X
|
X
|
X
|
Message delivery to non-subscribers or subscribers at non-office telephone numbers
|
X
|
X
|
X
|
Forward fax to any fax machine
|
X
|
X
|
X
|
Access meetings in Cisco Unified Meeting Place and Unified Meeting Place Express
|
|
X
|
|
Access appointments in your Microsoft Outlook calendar
|
|
X
|
|
Set preferences per device (such as speed, volume, conversation type, PIN requirement)
|
|
X
|
|
Edit alternate contact numbers from the TUI
|
|
X
|
|
Desktop Message Access*
|
Single inbox and message store (Microsoft Exchange 2003, 2007, 2010, 2013)
|
|
X
|
X (No support for Microsoft Exchange 2013)
|
Single Inbox and message store (Microsoft BPOS Dedicated)
|
|
X
|
|
Single Inbox and message store (Microsoft Office 365)
|
|
X
|
|
Single Inbox and message store (Google Mail)
|
|
X (via 3rd- party solution***)
|
|
Single Inbox and message store (IBM Lotus Domino)
|
|
X (via 3rd- party solution***)
|
|
Single Inbox and message store (VMWare Zimbra)
|
|
X (via 3rd- party solution***)
|
|
Single Inbox and message store (Novell GroupWise)
|
|
X (via 3rd- party solution***)
|
|
Play, save and delete voice mail
|
IMAP, Inbox
|
UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox
|
UM, IMAP, IMAP-O, Inbox
|
Reply, forward, record voice mail
|
Inbox
|
UM-C, UM-D, UM-O UM-B, IMAP, IMAP-O, Inbox
|
UM, IMAP-O, Inbox
|
Message Waiting Indicator synchronization
|
IMAP
|
UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox
|
UM, IMAP, IMAP-O, Inbox
|
Embedded DVR-style interface to play, pause, rewind, fast forward
|
Inbox
|
UM-C, UM-D, UM-O, UM-B, IMAP-O, Inbox
|
UM, IMAP-O, Inbox
|
Generic media player to play, pause, rewind, fast forward
|
X
|
X
|
X
|
Respond to voice mail with email
|
|
X
|
UM
|
Forward voice mail via email
|
|
X
|
UM
|
Apply inbox rules to voice and fax mail
|
|
IMAP
|
X
|
Access voice mail via Cisco Jabber for Mac
|
|
X
|
|
Access voice mail via Cisco Jabber for iPad
|
|
X
|
|
Access voice mail via Cisco Jabber for Windows
|
|
X
|
|
Access voice mail via IBM Lotus Sametime
|
IMAP
|
X
|
X
|
Access voice mail via Cisco Unified Communications Integration for Microsoft Office Communicator and Lync
|
IMAP
|
X
|
|
RSS inbox reader
|
|
X
|
|
End User Features
|
Video Greetings
|
|
X
|
|
Personal web administration via Cisco Personal Communications Assistant
|
X
|
X
|
X
|
Full or brief TUI menus
|
X
|
X
|
X
|
Change prompt and message playback speed
|
|
X
|
X
|
Address/record or record/address message
|
|
X
|
X
|
Record multiple personal greetings
|
8 greetings
|
7 greetings
|
5 greetings
|
Holiday schedule and greeting
|
X
|
X
|
|
Alternate greeting - expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone
|
X
|
X
|
X
|
Record separate sets of greetings in different languages
|
|
X
|
|
Message notification - SMTP text, pager, phone destinations, SMS
|
X
|
X
|
X
|
Intelligent Notifications (HTML-based notifications with actionable links) – Supports .wav file attachments
|
|
X
|
|
Cascade message notifications
|
X
|
X
|
X
|
Voicemail Quota Notifications
|
|
X
|
|
Announce/don't announce message counts (total, saved, new)
|
X
|
X
|
X
|
Announce/don't announce transferred call
|
|
X
|
X
|
Send callers to call, directory, or interview handlers
|
X
|
X
|
X
|
Select order of message receipt (LIFO/FIFO, type) via GUI
|
VoiceView Express, Inbox
|
X
|
X
|
RIM BlackBerry support
|
|
Via Cisco Unified Mobile Communicator
|
X
|
Nokia Symbian support
|
|
Via Cisco Mobile and Cisco Unified Mobile Communicator
|
|
Apple iPhone support
|
|
Via Cisco Jabber
|
|
Android support
|
|
Via Cisco Jabber
|
|
Message monitor (live call screening)
|
|
|
X
|
Interrupted Session Recovery
|
|
X
|
X
|
Alternate extensions
|
X
|
X
|
X
|
Private distribution lists
|
X
|
X
|
X
|
Include non-subscribers in distribution lists
|
X
|
|
|
PIN-less login to voice mailbox
|
X
|
X
|
Via trusted extension
|
Address messages to frequently used names
|
|
X
|
|
Customizable subject lines (for visual voicemail)
|
|
X
|
|
Voice message store and forward (to external mailbox)
|
|
X
|
|
Announce if message has been sent to multiple recipients
|
|
X
|
|
Listen to names of all recipients of a message
|
|
X
|
|
Outside callers can mark messages as private
|
|
X
|
|
Speech-to-Text: voicemail transcripts in e-mail (Cisco SpeechView feature)
|
|
X
|
|
Call Transfer Features
|
Route incoming calls by caller ID
|
|
X
|
|
Route incoming calls by time of day
|
X
|
X
|
|
Route incoming calls by calendar (free/busy on Exchange)
|
|
X
|
|
Simple transfer and screening
|
|
X
|
X
|
Subscriber zero-out
|
X
|
|
|
Transfer to alternate contact number
|
|
Up to 12 numbers
|
X
|
Disable transfer prompts
|
|
X
|
|
Speech Recognition Interface (ASR)**
|
Voice dial directory, personal contacts
|
|
X
|
Subscriber Address Menu Only
|
Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)
|
|
X
|
X
|
Pause, resume, speed up, slow down, skip ahead, skip back commands
|
|
X
|
|
Edit and manage personal greetings
|
|
X
|
|
Speech access to meetings in Cisco Unified Meeting Place, Unified Meeting Place Express, and Outlook
|
|
X
|
|
Allow users to speak voicemail passwords
|
|
X
|
|
Allow users to speak time and dates
|
|
X
|
|
Toggle between speech recognition and touch-tone conversations
|
|
X
|
|
Speech-Enabled Automated Attendant (Speech Connect Feature)
|
Dial by saying the name of person or department you want to contact
|
|
X
|
X
|
Hear the contact’s name in their own recorded voice
|
|
X
|
X
|
Configure as a speed dial on the phone
|
|
X
|
X
|
Support up to 100,000 names in the speech directory
|
|
X
|
X
|
Partition support (limit the directory search scope to a certain population of employees)
|
|
X
|
|
Deploy on the voice messaging server
|
|
X
|
Separate Server Required
|
Email Access Via Text-To-Speech
|
Play, repeat, save messages
|
|
X
|
X
|
Process messages (delete, save as new, reply, forward, skip, hear day or time stamp)
|
|
|
X
|
List and play supported message attachments
|
|
X
|
|
IP Phone Services
|
Visual Voicemail for Unified IP Phones
|
X
|
X
|
X
|
Manage messages
|
X
|
X
|
X
|
Manage mailbox settings
|
X
|
|
|
Icon representation of urgent messages
|
X
|
X
|
X
|
Display user's message store capacity percentage
|
X
|
|
|
Sort messages by caller, date, type, priority
|
X
|
X
|
X
|
Search messages by caller, sender, date, CLID, priority
|
|
X
|
X
|
Time card management application
|
X
|
|
|
Fax
|
T.37 inbound & outbound simple fax
|
X
|
|
X
|
Cisco Fax Server
|
X
|
X
|
X
|
Third-party fax server
|
|
X
|
X
|
Single phone number for voice calls and fax transmissions
|
X
|
X
|
|
Localizations
|
English (US-ENU)
|
X
|
X
|
X
|
TTD/TTY
|
|
X
|
X
|
Languages supported (see individual solution guides for details)
|
24
|
29
|
28
|
Enterprise Deployment
|
System networking
|
X
|
X (HTTPS Networking, new in 10.0 and later; supports up to 25 locations and 250,000 objects (up to 100,000 users and an additional 150,000 system/VPIM contacts) in the directory)
|
X
|
Advanced Cisco Unity Connection to Cisco Unity networking
|
|
X
|
X
|
Multiple Sites
|
X
|
X
|
X
|
VPIM
|
X
|
X
|
X
|
AMIS
|
|
|
X
|
Cisco Unity Bridge
|
|
|
X
|
Redundancy
|
|
X
|
X
|
Survivable Remote Site Voicemail deployment at the branch
|
|
X (35 branches, 500 users per branch)
Includes MWI support at branch
|
|
Search space and partition support
|
|
X
|
|
Support on virtual server
|
|
X
|
X
|
Single Sign-On for browser applications
|
|
X (SAML-based, includes OAuth 2.0 support)
|
|
Tenant Partitioning
|
|
X
|
|
Support for Cross-Origin Resource Sharing (CORS)
|
|
X
|
|
Telephony Environments
|
Cisco Unified Communications Manager
|
X
|
X
|
X
|
Cisco Unified Communications Manager Express
|
X
|
X
|
X
|
Cisco Unified Communications Manager Session Management Edition
|
|
X
|
|
Cisco Unified SIP Proxy
|
|
X
|
X
|
Legacy PBX via PBX IP Media Gateway (PIMG)
|
|
X
|
X
|
Multiple Simultaneous Integrations
|
|
X
|
X
|
Serial Integrations (via PIMG)
|
|
X
|
X
|
Analog Integrations (via PIMG)
|
|
X
|
X
|
QSIG-enabled PBX integration via Cisco Integrated Services Router (ISR)
|
|
X
|
X
|
QSIG-enabled PBX integration via Cisco Unified Communications Manager
|
|
X
|
X
|
Support for E.164 formatted phone numbers
|
X
|
X
|
|
SIP Early Offer
|
|
X
|
|
URI Dialing support via Alternate Extensions
|
|
X
|
|
Security Features
|
Cisco Security Agent
|
|
|
X
|
Password and PIN policy options
|
X
|
X
|
X
|
Call-restriction tables - prevent toll fraud
|
X
|
X
|
X
|
Secure, private messaging
|
X
|
X
|
X (with encryption)
|
Secure delete
|
|
X
|
|
Security event logging
|
X
|
X
|
X
|
User PIN reset
|
X
|
X
|
X
|
Message archiving utilities
|
|
X
|
X
|
Message aging policies for group or per-user
|
X
|
X
|
X (group only)
|
Support HTTPS for secure web access
|
X
|
X
|
X
|
Secure Signaling and Media
|
|
X
|
X
|
RSA Secure-ID 2-factor one-time PIN authentication interface
|
|
|
X
|
Secured Hash Algorithm for PIN and web password
|
SHA-1
|
SHA-1, MD-5
|
SHA-1, MD-5
|
Multi-Server SAN Certificate Support
|
|
X
|
|
SELinux Policies
|
|
X
|
|
NTLMv2 for Single Inbox Authentication
|
|
X
|
|
Interactive Voice Response
|
Database integration (Oracle 10g, Sybase 15.0, IBM DB2 v9.1, MSDE, and MsSQL 2000)
|
X
|
|
|
IVR Web application development
|
X
|
|
|
HTTP Support
|
X
|
|
|
Create Automated Attendant scripts through GUI
|
X
|
|
|
Outbound email and fax notification
|
X
|
|
|
Historical and real-time reporting on IVR
|
X
|
|
|
Administration
|
Admin interface
|
Web & CLI
|
Web & CLI
|
Web
|
Bulk administrative update tool
|
|
X
|
|
Password synchronization with Cisco Unified Communications Manager Express
|
X
|
|
|
Installation
|
< 30 min
|
<1 hour
|
Approx 4 hours
|
Post-installation auto configuration
|
X
|
|
|
Factory default source configuration file
|
X
|
|
|
Reports
|
X
|
X
|
X
|
Representational State Transfer (REST)-based application programming interfaces (APIs) for end users, provisioning, messaging, telephony, and notification
|
X
|
X
|
|
System Broadcast
|
X
|
X
|
X
|
Simple Network Management Protocol (SNMP) support
|
X
|
X
|
X
|
Message handling actions (determines how specific types of messages are handled)
|
|
X
|
|
Auto-Attendant unlimited levels
|
X
|
X
|
X
|
Directory, Call, Interview Handlers
|
|
X
|
X
|
Dispatch messaging
|
|
X
|
|
Alternate TUI Key Mappings
|
|
X
|
X
|
Custom Key Mapping
|
|
X
|
X
|
Hospitality integration
|
|
|
X
|
Share subscriber licenses among networked servers (license pooling)
|
|
X
|
X
|
Enterprise License Management
|
|
X
|
|
Scheduled online backup (one-time and recurring), including notification
|
X
|
|
|
Support for subscriber information dump, Consolidated Object Backup and Restore Application Suite (COBRAS) tool, port usage analyzer, and public distribution list builder
|
|
X
|
|
Application and database audit logging
|
|
X
|
|
IPv6 support
|
|
X
|
|